FAQs

A safe deposit box is a secure locker that customers can rent to store their valuable items. Each box is protected by keys that are exclusively held by the customer. This combination of key-based security and access control provides a robust and reliable system to safeguard your valuables, giving you the assurance that your belongings are protected with the utmost confidentiality.

If you have concerns about the safety of your valuable possessions at home, in your business premises, or any other location where security is a priority, renting a safety deposit box is a worthwhile consideration. By utilising a safety deposit box, you can ensure that your valuables are kept secure and give yourself peace of mind.

Security of your valuables is the highest priority to us. We take extensive measures to ensure that your items are stored in a highly secure environment, providing you with complete peace of mind. Our facility is equipped with advanced alarm systems and round-the-clock monitoring, ensuring constant surveillance of the premises. Access to the vault is strictly restricted to registered individuals and requires multi-layered biometric verification, adding an extra layer of protection. With our robust security protocols in place, you can trust that your belongings are safeguarded at all times.

Opening a safety deposit box is a seamless and straightforward process. Simply contact us to schedule an appointment, and our dedicated team will guide you through the registration process. To ensure the security and authenticity of the registration, we will require you to provide 1 x Proof of Identity and 1 x Proof of Address verification. These documents are necessary to validate your identity and establish a secure relationship with our facility. Once the registration is complete, you can enjoy the convenience and peace of mind that comes with storing your valuables in our state-of-the-art facility. Don’t hesitate to reach out to us and take the first step towards securing your valuable possessions.

Proof of Identity:

• Current Signed Passport

• UK Driving Licence (May only be used as proof of identity or address, not both)

• EEA National ID Card

• EEA National Driving Licence

• Non-EEA Nationals must provide a passport with a valid visa

Proof of address:

• Bank or Credit Card or Mortgage Statement (Dated within the last three months)

• Utility Bill – gas, electric, water, telephone (Dated within the last three months)

• Council Tax Bill (Dated within the last 12 months)

• UK Driving Licence (May only be used as proof of identity or address, not both

Feel free to visit us to open an account. We’ll be delighted to assist you, provided we have availability at that moment. However, to ensure a smooth and seamless experience without any potential disappointment, we recommend booking an appointment in advance. By scheduling an appointment, we can guarantee dedicated time and attention to guide you through the account opening process. Whether you choose to visit us without an appointment or prefer to secure a time slot, we look forward to welcoming you and helping you secure your valuables.

We prioritise the security and confidentiality of your safe deposit box. Only the primary account holder and authorised nominee(s) have access, and we do not possess any keys. Even if keys are lost or stolen, our advanced security features ensure that unauthorised access is impossible. Your valuables will remain secure and protected within our facility, providing you with peace of mind and the assurance that your belongings are in trusted hands.

We understand the importance of protecting your valuable possessions. That’s why we provide £10,000 worth of complementary cover for the first 12 months on each box, backed by an independent insurer. If you require a higher level of cover, you can insure your contents up to £500,000 per box. Our team can assist you in arranging the additional coverage, or you may choose to set up an additional policy through your own insurance provider. With comprehensive insurance options, you can have peace of mind knowing that your belongings are safeguarded to the extent that suits your needs.

Experience the convenience and privacy of our dedicated viewing facilities. Designed to provide a secure and exclusive space for our clients, you can access the contents of your safe deposit box at your own convenience. Our facilities offer the utmost privacy and are equipped with reliable locks to ensure the complete protection of your valuables. With our viewing facilities, you have the freedom to manage and organize your belongings on your own terms, providing you with peace of mind and a seamless experience.

We respect your privacy and do not inspect or have access to the contents of your safe deposit box. As long as the items are legal and non-decomposable, you have the freedom to store a wide range of items, such as cash, jewellery, fine art, family heirlooms, antiques, title deeds, and memory devices. We understand the importance of tactfulness in maintaining the privacy of our clients, ensuring that your belongings remain confidential and undisturbed throughout their time in our facility.

For the safety and security of all our clients, it is strictly prohibited to store anything illegal or dangerous in our safety deposit boxes. This includes firearms, drugs, illicit substances, and any other items that are deemed illegal or pose a risk to the well-being of others. We uphold a strict policy to ensure compliance with legal regulations and to maintain a secure environment for all our clients.

We prioritise the confidentiality and privacy of our clients. Only you and your chosen nominee(s) will have knowledge of the contents stored within your safe deposit box. However, it is important to note that it is strictly prohibited to store anything illegal, dangerous, or not legally acquired by you in the box. We strongly advise our clients to maintain a detailed inventory, valuation, and photographic evidence of their stored items for insurance purposes and personal reference. This ensures transparency, facilitates insurance claims, and helps protect the integrity of our facility and our clients’ possessions.

In the event that you lose your key card or one or both keys for your safe deposit box, it is essential to notify us immediately. Upon reporting the loss, we will promptly block access to your box for security purposes. Please note that we are unable to duplicate keys, and the responsibility for replacing keys and key cards rests with you.

If you happen to lose one key, we offer a key replacement service for a fee of £100.

We will replace the lock and provide you with two new keys for your convenience.

In the case of losing both keys, we offer a lock replacement service for a fee of £175.

Our team will forcibly open the lock, install a new one, and issue you two new keys.

For the loss of your Key Card, we provide a replacement service for a fee of £15.

A new card will be issued, ensuring you can resume access to your safe deposit box.

Please note that any replacements for keys and key cards require an appointment, so we kindly ask that you book in advance to facilitate the process.

In the event that your account is in arrears, access to your safe deposit box will be restricted until all outstanding payments are settled in full. We kindly request that you clear any arrears before attempting to access your box.

Please be aware that interest charges may apply to overdue accounts. It is important to fulfill your payment obligations in a timely manner to avoid additional fees.

If you fail to renew your account, despite receiving appropriate notice, we reserve the right to instruct our locksmiths to forcibly open your box, with the associated expenses borne by you. In such cases, we may also proceed to dispose of the contents of the box.

We urge you to ensure that your account remains in good standing and promptly address any payment matters to maintain uninterrupted access to your safe deposit box and protect the contents within.

For the safety and security of all our clients, we kindly request that children do not enter the vault area. To ensure a smooth and secure environment, we ask that children remain in the designated reception area under the supervision of a responsible adult. We appreciate your understanding and cooperation in maintaining a secure and focused atmosphere within our facility.

For the utmost security of your valuables, we regret to inform you that access to our facility is not possible outside of our regular operating hours. Our advanced security measures, including timed delayed locks, ensure that access to the vault is restricted until the next working day. We apologise for any inconvenience this may cause and appreciate your understanding as we prioritise the safety and protection of your belongings. Please plan your visits accordingly during our designated operating hours.

Our facility operates during the following opening hours:

• Monday to Friday: 10:00am – 6:00pm
• Saturday: 10:00am – 2:00pm
• Sunday & Bank Holidays: Closed

Please note that the last access to the vault will be allowed 15 minutes before closing time. We kindly request that you plan your visits accordingly to ensure sufficient time for accessing your safe deposit box. Should you have any further questions or require assistance, please do not hesitate to contact us.

For further inquiries or detailed information about our services, please feel free to reach out to us. Our dedicated and knowledgeable team is available to assist you.

Contact Details:

• Telephone: 01535 322 122
• Email: info@keighleyvaults.co.uk

Whether you have questions about our safe deposit boxes or any other aspect of our facility, we are here to provide you with the necessary information and guidance. Don’t hesitate to get in touch with us, and we’ll be happy to assist you.